Technical Assistance

Course Content

To ensure the best performance, please download and install the latest version of Google Chrome  . If already in Chrome, you can go to chrome://help within your address bar to check your version and update it if needed.

Trouble Accessing Your Course

If you are having trouble accessing your course through your My Home page, you may need to reset your web browser. To reset your browser please follow the steps outlined here.

Live Classes

Live classes are facilitated through Zoom. Please ensure that you have Zoom installed before accessing your scheduled Live Classes.

• On a computer, you can get the latest version of Zoom at https://zoom.us/download.
• From within BOCCE (your course environment) click on the ‘Live’ tab, which will show any scheduled live classes. When you click the appropriate class to join, you’ll get a browser pop-up asking if you’d like to open in Zoom.
• It is also possible to join Live Classes using a mobile device. You can install the Zoom app from the Apple App Store on iOS or the Google Play Store on Android devices. You'll be redirected to the Zoom app from within the course environment. (Please note that some users have reported that the Safari browser app on iOS devices will not always properly redirect to the Zoom app. If that is the case, we recommend getting the Chrome browser app.)
• If you'd like, you can go to https://zoom.us/test prior to joining a Live Class to test your audio and video, and to make sure the software is behaving as expected.
• If you are not redirected to Zoom as expected, please ensure that you’re using the latest version of both Chrome and Zoom.
• Also, please note that your browser may have a pop-up blocker enabled that could prevent you from joining a Zoom class. In Chrome, if nothing happens after clicking the "Join" button in your course, please check if there is a pop-up block icon to the right of the URL bar at the top of the window, right next to the bookmark star icon. This should give you the option to allow the pop-ups/redirects to run.
• If you are connecting from a place of business, school, library, etc., please check with their IT department to inquire about possible website restrictions that could be preventing you from using Zoom for meetings.
• Regarding Live Class scheduling, Instructors are responsible for scheduling those within each section. Depending on their availability, they may send out polls giving the class a few options, and some may schedule different times each week to accommodate more students.
• All live classes are also recorded and archived for you to watch if you can't make.
• We recommend checking out the Live Class video tutorial under the Orientation Movies page in the Getting Started section of your course.

Posting/Uploading Assignments

1. When you are ready to submit your assignment, click the Submit button.
2. Type your response in the message box.
3. If you need to add a file or recording to your post, click on the paperclip icon below the message box. The three buttons that appear will reflect the type of file you wish to attach and you can add as many attachments as you like.
   1. FILES - any type of computer file such as .mp3, .pdf, .jpeg, .zip, etc.
   2. AUDIO - for recording audio from your computer microphone directly into the post.
   3. VIDEO - upload any movie file type such as .mov, .mp4, .wmv, etc. or for recording video directly into the post using your webcam or smartphone.
   When you are finished, click on the paper airplane icon to submit your post.
4. If you need to make another post within the same activity, the Submit button will no longer appear. Instead, click on View Submission for your initial post at the bottom of the activity page and then reply to that to add additional content or to resubmit your assignment. Please note that posts cannot be edited or deleted once submitted.

How do I download an MP3 file?

Click the MP3 link to stream the file within your internet browser. To download the MP3, either right-click your mouse (PC) or hold the control key and click your mouse (Mac) and select “Save Target as…” from the drop-down menu. Depending on your Web browser, this function may instead say “Download File as…,” “Save Link as…,” “Download Link as…,” etc. Please make sure you that you are posting your assignment file in MP3 format.

Where Do I Get My Required Course Materials?

Required course materials are listed on any course’s Requirements page and within the course itself in the Getting Started section. If a course requires software made by a third party such as a Digital Audio Workstation (DAW) or notation program, links to where these can be purchased can be found within your My Home page at the Required Course Materials link. Discounts on non-required software and gear can be found on the Student Deals page.

How do I record to my computer?

Learn how to do a basic recording on your computer. In this video, Doug is using GarageBand on a Mac laptop with a PreSonus AudioBox USB interface but any modern computer and interface combination will allow you to get the same results.

Here are other audio interfaces that we recommend:

Scarlett 2i2

Tascam US-322

IK Multimedia Stealthplug

PC Users: What should I do if I'm having problems with Audacity?

If you are using Audacity to record your assignments, please view this tutorial for step-by-step instructions.

Mac Users: What should I do if I'm having problems with GarageBand?

If you are using GarageBand to record your assignments, please view this tutorial for step-by-step instructions.

For more video tutorials, please check out our YouTube channel here.
http://www.youtube.com/playlist?list=PLF85CF1E3AA47099D