Some assignments will require you to attach a file to your submission. Files can be added to any submission box (including replies, discussions, and even private messages), and regardless of the file type, the process for uploading an attachment is the same. BOCCE supports embedding for certain file types, meaning that they can be played or viewed directly within the assignment submission. If embedding is not supported for an uploaded file, it will still be available for download after submission.
Uploading Your File
- Navigate to the assignment page by scrolling through the syllabus within your course.
- Click on the Submit button under your name.
- In the assignment modal window that appears, click on the Attach button to open the attachment dialogue.
- Ensure that the Upload File is selected, then click in the browse for files area to select a file from your computer.
- Locate the file you wish to upload, and either double-click on it or select the file with a single click. Then click Open to attach the file.
- Click Attach to Post to confirm attaching the file. If you want to upload another file, click Upload more files and repeat Step 5. Note that you can add more files after clicking Attach to Post, and also remove any unwanted files using the trash-can icon on each, if needed.
A Note on the Text Box and the Post Button
Once you have attached the appropriate file(s), you must put text into the text box before submitting. As soon as you enter text, you will see the Post icon become black, and you can then click on it to submit your assignment.
In the attachment dialogue, the Record Video and Record Audio tabs allow you to record directly into your submission. For uploading files that are already on your computer, be sure to use the Upload File tab.
The time it takes for your file to upload will depend on its size and the speed of your internet connection. For example, a screenshot will upload much quicker than a three-minute video recorded at a high resolution.
What Are Commonly Uploaded File Types?
Audio Files
MP3 is the most commonly uploaded audio file type. Uploaded MP3 files embed directly into the course environment and play without needing to be downloaded. AAC and WAV can be uploaded, but do not embed.
Documents
PDF, DOC, and the more recent DOCX format are commonly-uploaded documents. PDF files are able to embed and can be viewed without downloading.
Videos
MOV and MP4 are typical video formats and that will embed. AVI may also be used, but will not embed.
Images
JPG, PNG, and TIFF are the most commonly-seen image formats. JPG and PNG embed and can be viewed without downloading.
Compressed, Archived, and Other File Types
ZIP files can also be uploaded into your course. This is common when submitting projects from a DAW such as Pro Tools, and allows for multiple different file types to be compressed/archived into one ZIP file.
Other file types can be uploaded into your course as needed (such as MuseScore or Finale files) but will not embed and need to be downloaded in order to use them.
If Your Upload Seems to Have Stopped
What to Do If Your File Upload is Not Showing Progress
Occasionally, files can appear to be frozen or stuck while uploading in the course environment. This issue can usually be resolved by clearing your internet browser's cache. You can find instructions for clearing your cache in each browser below.
How to Clear Your Browser's Cache
Select your browser from the options below for instructions on how to clear your browser's cache.
Chrome
PC/Mac
If you are using Chrome on a computer, you can take the following steps to clear your cache:
- Click on the three-dotted icon at the top right of Chrome.
- Click Delete Browsing Data. If it does not appear in the main menu, mouse over More Tools, which will reveal more menu items, then click Delete Browsing Data.
- Ensure that Basic is selected at the top of the window.
- Set the Time Range to All Time.
- Make sure that only the third checkbox (Cached images and files) is selected.
- Click the blue Delete Data button.
- Quit and reopen Chrome before trying to access the page previously causing issues.
Mobile
If you are using Chrome on a mobile device, use these steps to clear your cache:
- Tap the three-dotted icon at the bottom right of Chrome.
- Select Delete Browsing Data.
- Set the Time Range to All Time.
- Make sure that only the third item (Cached Images and Files) is checked.
- Select Delete Browsing Data at the bottom of the screen.
- Quit and reopen Chrome before trying again.
Firefox
- Click the three horizontal lines in the top right of Firefox and select Settings.
- Click Privacy & Security.
- Scroll down to the Cookies & Site Data section and click Clear Data.
- Uncheck the box for Cookies and Site Data and click Clear.
- Quit and reopen Firefox before trying again.
Safari
Mac
If you are using Safari on a Mac, use these steps to clear your cache:
- Select Safari > Preferences… at the top left of Safari.
- Click the Advanced tab, then check the box next to Show Develop menu in the menu bar.
- From the menu, select Develop > Empty Caches.
- Quit and reopen Safari before trying again.
Mobile
If you are using Safari on a mobile device, use these steps to clear your cache:
- On your Mobile Device, navigate to Settings > Safari.
- Tap Clear History and Website Data.
- Click Clear History and Data on the confirmation bar.
- Close and reopen Safari before trying again.
Why Is This Happening?
Cache is a software component that stores data so future requests for that data can be served faster. Certain parts of Berklee Online courses are stored in your browser's cache. Certain events, such as browser changes or ISP caching, can cause the data stored in your browser's cache to load or function improperly. Once your cache is cleared and you reload the site, your browser will then properly surface the updated data, allowing the site to function normally.
