The easiest way to reset your OnePass password is to contact the Berklee Online Support Team to request a new OnePass password. The Support Team can be reached by email at support@online.berklee.edu, or by phone at 617-747-2146 option 3.

Alternatively, when students access their OnePass credentials for the first time, they have the option to enroll in Self Service. If enrolled in Self Service, students can set up security questions to verify their identity should they need to reset their OnePass password in the future. 

If you have previously enrolled in Self Service, you can take the following steps to reset your OnePass password yourself.

1. Navigate to onepass.berklee.edu
2. Select Self Service: Reset My Password
3. Enter your OnePass username
4. On the following page, answer all required security questions
5. Enter a new password that follows the password requirements (ignore the "unicode character" requirement)