At Berklee Online Support, we use Zoom for screensharing sessions, and students also use it for their Live Classes. If you need to screenshare with Support, you can take the following steps to prepare:
Do you already have Zoom installed?
Take the following steps to ensure Zoom is updated on both Windows and macOS:
- Open the Zoom.us application, ensuring you are signed in.
- Click on either your profile picture if one is set, or your initials in the top right of the Zoom client.
- Click Check for Updates.
Navigate to the Zoom Download Center and download the appropriate version of Zoom for your computer. If you are using an Apple Silicon-equipped computer, please be aware that the download link may be located below the main Download button on the page.
The quickest way to check for an installed application on a Mac is to use Spotlight Search.
- Press the Command and Space Bar keys together. Alternatively, click on the magnifying glass icon in the top right of your screen.
- Ensure you see a bar with the words Spotlight Search on your screen.
- Type Zoom.us
- If Zoom is installed, click on the Zoom.us application that appears in the Spotlight Search bar.
A note on Spotlight Search
Spotlight Search can be configured to show many different items, such as websites, definitions of words, content from emails and many others. If Zoom is installed, you should see a blue icon with the word Zoom written inside of it, denoting that it's the Zoom application. See the icon below for reference.
How to Grant Permissions for Screenshare with Support on Mac OS
Screensharing may be required when interacting with Support, or for showing your screen during a Live Class. However, in current versions of macOS, certain permissions that are needed to initiate a screensharing session via Zoom are disabled by default. Before proceeding with these steps, you will need to make sure you know your computer's administrator password to authorize the changes. If your computer is equipped with Touch ID, you may be able to use your fingerprint instead.
Please Note
If you do not see the permissions listed below within your System Preferences, keep in mind that they will only appear after you attempt to initiate a screenshare for the first time. When you do this, you will be prompted with a system dialogue box which will take you to step 3 in the process below.
- Open System Preferences on your Mac. It may live in your dock at the bottom of your screen. If not, click the Apple logo in the top left of your screen, then System Preferences.
- Open Security and Privacy.
- Click on the Privacy tab.
- From the list of options on the left, navigate to Screen Recording.
- Click on the padlock icon and enter your computer's administrator password, or Touch ID if prompted.
- From the list of items on the right side of the menu, ensure that Zoom is checked.
- Repeat this step for Zoom under Accessibility from the left side menu. This is to allow remote control of your computer with Support.
- Lastly, quit and reopen Zoom. If you're already in a session with Support, you can reuse the same link that was sent for your screensharing session.
