Screensharing may be required when interacting with Support, or for showing your screen during a Live Class. However, in current versions of macOS, certain permissions that are needed to initiate a screensharing session via Zoom are disabled by default. Before proceeding with these steps, you will need to make sure you know your computer's administrator password to authorize the changes. If your computer is equipped with Touch ID, you may be able to use your fingerprint instead.
Please Note
If you do not see the permissions listed below within your System Preferences, keep in mind that they will only appear after you attempt to initiate a screenshare for the first time. When you do this, you will be prompted with a system dialogue box which will take you to step 3 in the process below.
- Open System Preferences on your Mac. It may live in your dock at the bottom of your screen. If not, click the Apple logo in the top left of your screen, then System Preferences.
- Open Security and Privacy.
- Click on the Privacy tab.
- From the list of options on the left, navigate to Screen Recording.
- Click on the padlock icon and enter your computer's administrator password, or Touch ID if prompted.
- From the list of items on the right side of the menu, ensure that Zoom is checked.
- Repeat this step for Zoom under Accessibility from the left side menu. This is to allow remote control of your computer with Support.
- Lastly, quit and reopen Zoom. If you're already in a session with Support, you can reuse the same link that was sent for your screensharing session.
