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School Info, Enrollment & Policies

General School Information

Course and Certificate Policies

Course Participation

Prompt and regular online participation is required to successfully complete a course. More specific information on participation requirements is provided in the grading page of the “Getting Started” section of every Berklee Online course. In addition some instructors will provide detailed information on their policies in the announcement section of the course. It is important students review all of this information as each instructor has their own individual policies. Instructors may issue an unsatisfactory grade for non-credit courses or a failing grade for courses taken for credit due to lack of participation.

Failure to attend classes does not constitute an official withdrawal from courses. The grade of “F” for credit bearing courses and a grade of “Unsatisfactory” for non-credit courses will be recorded for failure to attend, complete, or properly withdraw. Please visit the Withdrawal and Refund page for more information on how to withdraw from a course.

Absences and Participation Requirements

Prompt and regular online participation is required to successfully complete all Berklee Online courses. The weekly lessons are cumulative; therefore, it is imperative that students stay current with their course work and assignments. In addition, student-to-student communication and collaboration are essential elements to the overall Berklee Online educational experience. Students who fall behind in their course work not only miss out on the cumulative curriculum but the community aspect of their course as well. Please read the policies and frequently asked questions regarding absences and student participation requirements below:

What should I do if I’m away for a few days?

If you plan to be away from your online course for a few days, please inform your instructor via a private message and/or e-mail. Make every effort to continue working on the course while you’re away. If this is not possible, make a plan with your instructor to catch up upon your return. Each instructor has his or her own policy for accepting late work. It is important that you contact your instructor as soon as possible to determine what, if any, arrangements can be made for your situation.

What should I do if I’m away for a week?

If you plan to be away for a week, please inform your instructor via a private message and/or e-mail. Make every effort to continue working on the course while you’re away. More specific information on participation requirements is provided in the grading page of the “Getting Started” section of every Berklee Online course. Instructors may issue an unsatisfactory grade for non-credit courses or a failing grade for courses taken for credit due to lack of participation. Each instructor has his or her own policy for accepting late work. It is important that you contact your instructor as soon as possible to determine what, if any, arrangements can be made for your situation.

What should I do if I’m falling behind in the course?

Students falling behind should make every effort to catch up as soon as possible. Contact your instructor via a private message and/or e-mail with a proposed plan to catch up for the instructor’s approval. It’s much harder to catch up the further behind you fall, so attempt to make a plan early on. More specific information on participation requirements is provided in the grading page of the “Getting Started” section of every Berklee Online course. Instructors may issue an unsatisfactory grade for non-credit courses or a failing grade for courses taken for credit due to lack of participation. Each instructor has his or her own policy for accepting late work. It is important that you contact your instructor as soon as possible to determine what, if any, arrangements can be made for your situation.

Can I get an extension to complete my work after the course ends?

Brief extensions are granted on a very limited, case-by-case basis. To qualify, you must have successfully completed at least two-thirds of the coursework by the last week of the course. To request an extension, send a private message and/or e-mail to the instructor, explaining the reason why an extension is needed, and outline a proposed plan for completing all coursework. An extension request must be submitted by the last day of the class and be approved by the course instructor to be in effect.

What should I do if I need to start the course late?

It is recommended that you begin your course promptly when the term begins. If you do need to start the course a few days late, contact your instructor via a private message and/or e-mail as soon as possible after the course has opened. We do not recommend a student start a course more than one week late.


Course Postponement

Skip Term Policy

Students who wish to skip a term in their certificate program need to contact admissions at 617.747.2146 (option 1) or by email at advisors@online.berklee.edu. Students must specify the term they will be returning to their coursework. Students who are unsure when they can return to their coursework can request to be marked inactive.

Please note that students who skip four or more consecutive terms will become inactive. Please visit the Inactive Status page for more information.

Course Change Policy

Student may request to transfer their enrollment to an alternate course (provided there is room in the course of choice) through Friday of the second week of the term. After this time, a student cannot change into an alternate course for the current term. To request a course change, students should send an email to registrar@online.berklee.edu.

Course Transfers

Students enrolled in a certificate program course as well as an individual course for credit or non-credit can request to transfer their course to a future term. Requests must be in writing to registrar@online.berklee.edu and received by Friday of the second week of the term.

Transferring from Non-Credit to Credit Status Within a Course

Students can request to change their enrollment from non-credit status to for-credit and vice versa during the first two weeks of the term. To do so, please send a request in writing to the Berklee Online Registrar’s Office at registrar@online.berklee.edu. Requests must be received by 12:00 p.m. EST on the Friday of week two of the term. After this time, a student will not be able to change from non-credit status to credit status or change from credit to non-credit status.

Transferring from One Certificate Program to a Different Certificate Program Prior to Completion

If a student finds that the certificate program they are enrolled in is not the right one for them, the student can transfer to another certificate program. To do so, send an email to registrar@online.berklee.edu for approval. Students may transfer any successfully completed courses that are required in the new certificate program. The tuition difference, if applicable, must be paid prior to taking the first course in the new certificate program. This applies to students who have selected to pay the full amount of their program up front. Students who change their program will be charged tuition prices in effect at the time of the program change.

If the new program has fewer requirements, any tuition paid for future courses that are no longer required will be refunded back to the student.

Upgrading to a Higher Level Certificate Program

Students who wish to upgrade from a lower-level certificate program to a higher-level certificate program (i.e., upgrading from a Professional certificate program to an Advanced Professional certificate program) can do so at any time by sending a request in writing to registrar@online.berklee.edu. Students who upgrade prior to officially completing their original program will only receive the higher-level certificate. In this instance, a student will not be charged an additional registration fee.

Students who wish to upgrade after having officially completed their original program will be required to pay the $175 registration and technology fee for the higher level program. The student will need to request to have any completed courses waived into the new program. Students may do so by sending an email to registrar@online.berklee.edu. Please click here for more information on waiving previously completed courses into a program. In this instance the student, will retain the original certificate and will receive the higher level certificate upon successful completion of all requirements.

Tuition Policy

Berklee Online reserves the right to raise tuition prices at any time. Should a student wish to transfer their enrollment, change their program or make other schedule changes after a tuition increase, they may be responsible for additional tuition. Please contact the Berklee Online Registrar’s Office prior to requesting a change to determine what, if any, addition tuition may be due.

Transferring Non-Berklee Online Credits into Berklee Online

Credits taken at other institutions cannot be transferred into any of the certificate programs currently offered at Berklee Online.

Transferring Berklee Online Credits to Another Institution

For information regarding transferring Berklee Online credits to other institutions, please visit the Berklee Credit Transfer Policy page.


Credit Transfer Policy

Berklee College of Music is accredited by the New England Association of Schools and Colleges (NEASC). Students who want to transfer Berklee Online credits to other colleges or universities should check with their home institutions. Berklee Online credits are accepted at the discretion of the receiving institution.

Berklee Online courses can be used to fulfill a student’s general elective requirement towards a degree or diploma at Berklee College of Music. Students must first apply and be accepted to Berklee College of Music through the Admissions Office. Any course taken through Berklee Online that is not on the Online Course equivalencies webpage will transfer in as a general elective. All courses taken through Berklee Online will affect your GPA. Courses taken through Berklee Online are Berklee courses and cannot be removed from your transcript.

If you left Berklee College of Music prior to completing your bachelor’s degree, you now have new opportunities to complete your degree with Berklee Online. Learn more about degree completion opportunities.

Taking courses with Berklee Online does not constitute or affect acceptance into Berklee College of Music in Boston. To learn more about applying for an undergraduate degree or diploma from Berklee College of Music, please contact the Admissions Department at admissions@berklee.edu or by calling 1-800-BERKLEE or 617-747-2221.


Definition of Credit Hour

Most Berklee Online courses are 3-credit offerings. Students earn 1 course credit for every 15 hours of instruction over 12 weeks. There is also the expectation that 15 hours of instruction require 30 hours of additional course work over 12 weeks.


Disability Accommodations

Berklee Online is committed to creating usable, equitable, and inclusive learning environments while providing equal educational opportunity and full participation for students with disabilities outlined by Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990.

Students with disabilities who desire to access accommodations shall initiate their request by completing the Disability Accommodation Request Form before or during the first week of the course. The student is responsible for submitting all supporting documentation to Berklee Online Accommodations, outlining the specific needs and course accommodations.

Reasonable accommodations are reviewed on a continual basis, preferably before the semester begins or upon approval from Berklee Online Accommodations. Course accommodations cannot be retroactive and begin only after documentation is received and a reasonable time for accommodation has been allowed. Students are highly encouraged to contact instructors to facilitate the implementation of the identified accommodation.

To declare a disability, you must provide relevant documentation of the disability and list the course(s) for which you are requesting accommodations. Please complete the:

.

Confidentiality

Berklee Online Accommodations is committed to ensuring that all information regarding a student remains confidential. Information provided to faculty states that the student is a qualified individual with a disability according to the American with Disabilities Act. Specific information regarding the type of disability will not be shared with faculty.


Enrollment Agreement

Welcome to Berklee Online (“Web site”), which is published and maintained by Berklee College of Music, Inc. (“Berklee”). Berklee provides its service to users of the Web site (“you”), subject to the following Terms of Use (“TOU”), which may be updated by Berklee from time to time without notice to you. Please read these Terms of Use (“Agreement”) and Privacy Policy carefully before using. Your use of the Web site is subject to your acceptance of this Agreement, and when you access, browse, or use this Web site, you accept, without limitation or qualification, the TOU Agreement as if you had signed it. Also, when using particular Berklee services, you and Berklee are subject to any posted guidelines or rules applicable to such services, which may be posted from time to time.

Any materials posted on the Web site that you copy, print, or download are licensed to you by Berklee for your personal, non-commercial use only, provided that you do not change or delete any copyright, trademark, or other proprietary notices. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Web site, use of the Web site, or access to the Web site. Berklee reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Web site (or any part thereof) with or without notice. Berklee reserves the right to use classroom content for promotion purposes. Personal information shall be kept private. You agree that Berklee shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Web site. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT BERKLEE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF BERKLEE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT OR STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE WEB SITE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND ONLINE SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR ONLINE SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEB SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEB SITE; OR (v) ANY OTHER MATTER RELATING TO THE WEB SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree that Berklee, in its sole discretion and without prior notice to you, may Terminate your registered account (or any part thereof) or use of the Web site, and remove and discard any Content within the Web site, for any reason, including, without limitation, for lack of use or if Berklee believes that you have violated or acted inconsistently with the letter or spirit of the TOU. Berklee may also in its sole discretion and at any time discontinue providing the Web site, or any part thereof, with or without notice. Termination, suspension, or cancellation of this Agreement or your access rights will not affect any right or relief to which Berklee may be entitled in law or in equity. Upon termination of this Agreement all rights granted to you will automatically terminate. Paragraphs 3, 5, 8, 9, 10, 11 and 13 shall survive termination of this Agreement.

Berklee College of Music, Inc., Berklee Press, Berklee Media, Berklee Online Passport and Berklee Online trademarks, logos and product and service names are trademarks of Berklee College of Music, Inc. Without Berklee’s prior permission, you agree not to display the above or use in any manner.

Mandatory Opt in Email

Students enrolled in a course or program with Berklee Online must be opted in to receive all email communications. Most communication between Berklee Online and its student body is conducted in this manner to keep students apprised of:

  • Changes to existing courses and programs
  • New courses and programs
  • Special deals and offers from our industry partners available only to our students!
  • Other important announcements

In order to ensure all students are kept up to date on the happenings of the online school, we need to be able to communicate through email.


Grading

Grade Percent Grade Point Average
A 93-100 4.0
A- 90-92 3.7
B+ 87-89 3.3
B 83-86 3.0
B- 80-82 2.7
C+ 77-79 2.3
C 73-76 2.0
C- 70-72 1.7
D 60-69 1.0
F 0-59 0.0
W Withdrew N/A
I Incomplete N/A
S Satisfactory N/A
U Unsatisfactory N/A

Students enrolled in non-credit courses will receive letter grades on assignments throughout the term. At the conclusion of the course a grade of satisfactory or unsatisfactory will be issued.

Grade of Incomplete (“I”)

Under limited circumstances, students may request a grade of Incomplete (“I”) from course instructors in the final two weeks of the semester. To be considered for an Incomplete, students must be passing the course at the time of the request in addition to having satisfactory attendance. The decision to grant the request rests entirely with the instructor of the course. The instructor of the course reserves the right to require an agreement with the student who seeks the Incomplete for the particular course. The agreement specifies the work to be completed and the deadline for completion.

The instructor of the course additionally retains the right to change the student’s final grade from “I” to the grade that the student had earned at the completion of the semester, at any time after the completion of the semester, including during the period prior to the submission of the remaining work for the course by the student.

Berklee recognizes that students may be presented with certain opportunities, such as work projects, music performances, vacation, or other activities. These situations do not qualify a student to receive a grade of Incomplete. It is strongly recommended that the necessary coursework be completed and submitted to the instructor as soon as possible after the completion of the semester, but it must be submitted by the end of the immediately following semester, whether or not the student is enrolled in that semester.

A grade of Incomplete that is not resolved by the last day of the following semester automatically changes to a grade of “F.” Grades of “I” are not calculated into the GPA. Students do not receive credit for courses with a grade of “I,” nor does any course with a grade of “I” count as a prerequisite for another course until the “I” is changed to a passing grade.

Failing Courses within a Certificate Program

Failed required courses must be retaken for a passing grade in order to successfully complete a certificate program. Substitutions will not be allowed for a failed required course. Full tuition must be paid for any course that needs to be retaken. Under no circumstances will a certificate be issued unless all academic requirements within a given program are met.

Failed elective courses can be retaken or replaced with an alternative elective of equivalent academic credit.

If you have any questions please contact the Berklee Online Registrar’s Office at registrar@online.berklee.edu

Repeat Course Policy

Students may enroll in and receive a grade for a course taken for a second or subsequent time. Only the highest grade will be computed in the cumulative GPA. The repetition of a course will not eliminate the previous grade from the student’s record, nor will any additional credit toward a certificate be earned by repeating a course. Additional tuition and fees will apply.

Grade Disputes

If a student feels they have been issued a grade that does not accurately reflect their performance in their course they should first reach out to their instructor to discuss their concerns.

If they are unable to resolve their issue with the instructor the student should send a written appeal to the Berklee Online Registrar’s Office to dispute the grade. The appeal should include the name of the course, the instructor, as well as a detailed reason they feel their grade is incorrect. This can be emailed to registrar@online.berklee.edu.

The appeal must be received prior to the end of the following term to be considered. Any appeal received after this time will not be eligible for review.


Inactive Status

Students enrolled in a certificate program who do not enroll in a course within their program for four consecutive terms, or one academic year, will have their program placed on an inactive list. Any prepaid tuition will automatically be refunded to the student. Should students choose to re-activate their program, they will be required to pay the tuition prices in effect at the time of re-enrollment.

Inactive students who wish to enroll again can send an email to the Berklee Online Registrar’s Office at registrar@online.berklee.edu.


Pro Tools 101/110 Final Exam and Course Completion

Pro Tools 101 Final Exam

Students enrolled in the Pro Tools 101 course with Berklee Online will be given the opportunity to take the Pro Tools 101 final exam through Avid. This exam is optional.

Berklee Online students must successfully complete the course to be eligible to take the final exam with Avid and receive the Pro Tools 101 certificate of completion. The result of the final exam will not have any bearing on the grade issued for the course.

Students who take Pro Tools 101 with Berklee Online as non-credit or CEU cannot transfer this course into a certificate program, but may still take the Avid final exam.

Pro Tools 110 Final Exam

Students who have successfully completed the Pro Tools 101 exam as well as the Pro Tools 110 course successfully will have the opportunity to take the Avid Pro Tools 110 Exam online and receive the Pro Tools 110 certificate of completion. The result of the final exam will not have any bearing on the grade issued for the course.

Students who take Pro Tools 110 with Berklee Online as non-credit or CEU cannot transfer this course into a certificate program, but may still take the Avid final exam.

Requesting a Pro Tools 101 or 110 Avid Certificate of Completion

After passing the Avid Pro Tools 101 and/or 110 final exam and successfully completing the course, students are eligible to receive a certificate of completion. To obtain your certificate, you must send an email to support@online.berklee.edu indicating that you received a passing grade in the course and passed the Avid final exam. Students must include their name and a current mailing address. Upon verification of eligibility, a certificate of completion will be issued.


Substitutions

Students may be allowed to make substitutions in a certificate program, as follows:

  • Professional certificate programs: one substitution allowed
  • Advanced Professional certificate programs: up to two substitutions allowed

The substitutions must not compromise the academic integrity of the program. The substituted course(s) cannot be worth fewer credits than the original requirements.

Requests to substitute a required course(s) must be in writing and sent to the Academic Advisors, who will review and either approve the desired change or make alternate suggestions of approved courses.

Requests can be sent to advisors@online.berklee.edu.

The request must include the following:

  • Program in which the student is enrolled
  • The name of the required course and the name of the course that would be used as a substitution
  • The reason for the substitution

A request can also be faxed to 617.747.2149 or mailed to:

Berklee College of Music
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attention: Advising

Students will be charged the tuition price that exists for the course(s) when the substitution is made. The student will be responsible for paying any additional tuition amounts that may be due.


Transcript Requests

To obtain an official copy of your transcript, please complete the Official Academic Transcript Request form and complete all applicable information.

Students who have an account and would like to fill out the request electronically can use the .

Those students who do not remember their login information and/or would like to submit the form through mail or fax can download the Official Transcript Request Form (PDF).

A signature and date are both required. In addition, please be sure to complete the “mail transcript to” section of the form so we know where you wish to have the transcript sent.

Please allow two weeks from receipt of a request to process a transcript. Transcripts cannot be processed if you have an outstanding financial obligation to Berklee Online.


Waivers

Applying a Credit-Bearing Berklee Online Course Toward a Certificate Program

If a student has successfully completed a credit-bearing course with Berklee Online that is part of a certificate program, the student can apply for a waiver of that course requirement in the program. If a waiver is approved, the student will not be required to retake the course. The cost of the waived course will be deducted from the total price of the certificate program. Students need to enroll in a certificate program prior to beginning the last course in their program.

All courses taken prior to enrolling in a certificate program are eligible to be waived provided they were taken for credit, a passing grade was received, and the courses are a requirement or elective in the certificate program. Courses enrolled from another Berklee Online account, non-credit courses, and CEU courses cannot be waived into a certificate program. We require that students use only one e-mail address/account associated with their course schedule.

To apply for a waiver, send a request in writing to the Berklee Online Registrar’s Office and include your name, the certificate program you are enrolled in, and the course you would like to have waived. Requests for a waiver can be emailed to registrar@online.berklee.edu.

Upgrading to a Higher Level Program

Students who wish to upgrade from a lower level program to a higher-level program can do so at any time by sending a request in writing to registrar@online.berklee.edu.

Students who upgrade prior to officially completing the original program will only receive the higher-level certificate. In this instance, students will not be charged an additional registration fee.

Students who wish to upgrade after having officially completed their original program will be required to pay the $175 registration and technology fee for the higher level program. Students will need to request to have any completed courses waived into the new program. Students may do so by sending an email to registrar@online.berklee.edu.

Applying a Completed Berklee Online Certificate Program Toward a Certificate Program of Higher Value

Students who have successfully completed a certificate program can apply the courses to a higher-level program. Berklee Online will waive the completed courses in the new program. Students will retain the original certificate and be awarded the second certificate once they complete the program.

Note: Students cannot apply courses taken as part of a completed higher level certificate towards a lower level program.

Moving from a Bachelor of Professional Studies program to a certificate program

Students who withdraw from their Bachelor of Professional Studies degree program or who are dismissed for any reason can opt to pursue a certificate program. Students will need to enroll in the certificate program they wish to pursue and request to have their previously completed Berklee Online courses applied towards their certificate program through completion of a waiver form. Only courses taken with Berklee Online for which students received a passing grade are eligible to be waived into their certificate program. Courses taken on campus at Berklee College of Music, transferred in from outside institutions, or those awarded credit through prior learning are not eligible to be used towards a certificate program.

To apply for a waiver, send a request in writing to the Berklee Online Registrar’s Office and include your name, the certificate program you are enrolled in, and the course you would like to have waived. Requests for a waiver can be emailed to registrar@online.berklee.edu.


Withdrawal and Refund Policies

All withdrawal requests must be sent to the Berklee Online Registrar’s Office in writing and must include the following information:
-Your full name
-The course you are enrolled in
-The certificate program you are enrolled in
-If applicable, the term you are enrolled in and your reason for withdrawing

Requests to withdraw will not be accepted over the phone. Notifying an instructor does not constitute an official request to withdraw from a course. Requests to withdraw must be emailed to registrar@online.berklee.edu, faxed to 617.747.2149, or mailed to:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

All withdrawals from courses need to be received prior to the Friday of week six (6) of the term. No withdrawals will be accepted after this date. A failing grade will be issued unless the withdrawal request is received by the Berklee Online Registrar’s Office prior to the Friday of week six (6) of the term of a given course.

If a student is requesting an exception to the withdrawal policy for medical reasons, please see the Medical Withdrawal/Transfer section below for information on this process. If a student feels they have extenuating circumstances other than medical reasons and wish to request an exception to our policy, please send an email to registrar@online.berklee.edu. Students should make sure to include as much detail as possible. The request for an exception based on extenuating circumstances will be reviewed and a decision will be provided via email.

Please note students are expected to have reviewed the computer requirements for each course and to have purchased required materials in advance of the course beginning. Computer or software issues are not cause for an exception to the withdrawal/refund policies. If a student is experiencing issues with their hardware or software, they can contact Berklee Online’s Student Support via telephone at 617.747.2146 option 3 or by email at support@online.berklee.edu, or try to make alternate arrangements to continue active participation with their course.

Military Deployment

If you are suddenly deployed while pursuing a certificate program or taking an online course, Berklee Online will work with you so you may continue your studies. Contact the Berklee Online Registrar’s Office at registrar@online.berklee.edu for more information.

Medical Withdrawal and Transfers

Students who need to delay their online course or certificate program for medical reasons may be eligible to transfer their course(s) to a future term. A medical withdrawal or transfer will be considered only if accompanied by a written verification from a medical doctor on letterhead stating the student cannot complete the term due to an illness or disability. Please note the doctor’s note must be in English to be considered. The transfer will not be allowed if a student fails to submit medical documentation to the Berklee Online Registrar’s Office prior to the end of week six (6) of the term. For the exact due date for a medical transfer please visit the Important Term Dates.

The request for a medical withdrawal or transfer must be sent in writing to the following address:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

Requests can also be faxed to 617.747.2149 or emailed to registrar@online.berklee.edu.


Skip Term Policy

Students who wish to skip a term in their certificate program need to contact admissions at 617.747.2146 (option 1) or by email at advisors@online.berklee.edu. Students cannot skip a term in their certificate program without prior approval. If approved, the Berklee Online Registrar’s Office will update the student’s schedule accordingly.

Please note students who skip four or more consecutive terms will become inactive. Please visit the Inactive Status page for more information.


Refund Policies

Certificate Programs

For students who have paid the full amount of the certificate program up front, the following withdrawal/refund schedule applies:

  • By Friday prior to the start date of a course: 100% refund of current course plus entire remaining balance paid on the courses not taken minus the registration and technology fee.
  • By Friday of the first week of a course: 50% refund of current course plus entire remaining balance paid on the courses not taken minus the registration and technology fee.
  • By Friday of the second week of a course: 25% refund of current course plus entire remaining balance paid on the courses not taken minus the registration and technology fee.

For students opting to pay for each course as they take it in the certificate program, the following withdrawal/refund schedule applies:

  • By Friday prior to the start date of a course: 100% refund of the current course, minus the registration and technology fee.
  • By Friday of the first week of a course 50% refund of the current course, minus the registration and technology fee.
  • By Friday of the second week of a course: 25% refund of the current course, minus the registration and technology fee.

Refunds will be based on when the withdrawal is received in writing. No additional refunds on courses in progress will be given after the second week of the term. The registration and technology fee is non-refundable and non-transferable. Please note that all refunds will be provided in United States dollars (USD). Berklee Online cannot be held responsible for any currency rate fluctuations between the date of purchase and the date of the refund. Students who have transferred their enrollment after the term begins and later request to withdraw will be eligible for a maximum refund of 25% of the tuition paid.

If a student registers for a certificate program, the registration and technology fee can be applied towards the certificate program as long as the student begins study within two terms. After this time, the fee will expire. The registration and technology fee is not transferable to individual courses.

If a student withdraws from a certificate program and later wishes to re-enroll in the certificate program, the student will be required to pay all applicable fees including, but not limited to, the registration and technology fee.

Credit Courses not taken as part of a Certificate Program

  • By Friday prior to the start date of a course: 100% refund of the current course, minus the registration and technology fee.
  • By Friday of the first week of a course 50% refund of the current course, minus the registration and technology fee.
  • By Friday of the second week of a course: 25% refund of the current course, minus the registration and technology fee.

Refunds will be based on when the withdrawal is received in writing. No additional refunds will be given on courses in progress after this time period. The registration and technology fee is non-refundable. Students who have transferred their enrollment after the term begins and later requests to withdraw will be eligible for a maximum refund of 25% of the tuition paid.

Non-credit Courses

  • By Friday prior to the start date of a course: 100% refund of the current course, minus the registration and technology fee and CEU Fee if applicable.
  • By Friday of the first week of a course 50% refund of the current course, minus the registration and technology fee and CEU Fee if applicable.
  • By Friday of the second week of a course: 25% refund of the current course, minus the registration and technology fee and CEU Fee if applicable.

Refunds will be based on when the withdrawal is received in writing. No additional refunds will be given on courses in progress after the second week of the term. The registration and technology fee is non-refundable. Students who have transferred their enrollment after the term begins and later request to withdraw will be eligible for a maximum refund of 25% of the tuition paid.

Student Refunds

Students who are granted a loan by a third party institution may receive a disbursement check larger than the actual tuition amount due. Berklee Online will notify the student of any overpayment of tuition via email and will refund students for any overpayments within two to three weeks after receiving a written request for a refund. Requests can be sent to finance@online.berklee.edu and should include a current, valid mailing address for receipt of the refund check.

Students who elect to withdraw from a course or program and are due a refund will receive their check within two to three weeks after the refund request has been received.

Students should be aware of the following details:

If a student’s payment was made by check, the refund will be issued in the form of a check.

If payment was made by credit card, every attempt will be made to process the refund back to the card used within 30 days. In the event we are unable to do so, the refund will be issued in the form of a check.

Credit Balances

For overpayments or adjustments resulting in a credit balance on a student’s Berklee Online account, these credit balances may be used to pay for future courses or can be refunded upon request in the form of a check. Students who have a credit balance on their account can view this information on their Berklee Online home page. It will be listed as “Berklee Online Funds” and will be located on the right hand side under School Links. Refund requests can be sent to finance@online.berklee.edu and should include a current, valid mailing address for receipt of the refund check.

Accounts that have credit balances on them for more than one year will automatically be refunded to the student.

Withdrawal Policy-Wisconsin Residents Only

The following withdrawal policy applies to residents of the state of Wisconsin only.

All withdrawal requests should be sent to the Continuing Education Registrar and should include the following information:
-Your full name
-The course you are enrolled in
-Your reason for withdrawing

Requests to withdraw can be emailed to registrar@online.berklee.edu, faxed to 617.747.2149 or mailed to:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

All requests for a withdrawal must be received prior to the Friday of week seven (7) of the term. No withdrawals will be accepted after this date. A failing grade will be issued unless the withdrawal request is received prior to the Friday of week seven (7) of the term of a given course.

Refund Policy-Wisconsin Residents Only

The following refund policy applies to residents of the state of Wisconsin only.

Wisconsin students have the right to cancel their enrollment within three (3) business days and receive a full refund. Students who withdraw before completing 60% of the term are entitled to partial refunds, prorated in accordance with Wisconsin state policies. The pro-rata refund is calculated by the number of class days remaining in the term after the last day completed, divided by the total number of class days, rounded down to the nearest 10%. The pro-rata refund percentage will be applied to tuition and other required costs paid by the student for the term. No additional refunds will be given on courses in progress after this time period.

Withdrawal Policy-Maryland Residents Only

The following withdrawal policy applies to residents of the state of Maryland only.

All withdrawal requests should be sent to the Berklee Online Registrar’s Office and should include the following information:
-Your full name
-The course you are enrolled in
-Your reason for withdrawing

Requests to withdraw can be emailed to registrar@online.berklee.edu, faxed to 617.747.2149, or mailed to:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

All requests for a withdrawal must be received prior to the Friday of week seven (7) of the term. No withdrawals will be accepted after this date. A failing grade will be issued unless the withdrawal request is receive prior to the Friday of week seven (7) of the term of a given course.

Refund Policy-Maryland Residents Only

The following refund policy applies to residents of the state of Maryland only.

Students who withdraw before completing 60% of the term are entitled to partial refunds, prorated in accordance with Maryland state policies. No additional refunds will be given on courses in progress after this time period. Please refer to the chart below:

Proportion of Total Course, Program, or Term Completed as of Date of Withdrawal or Termination Tuition Refund
Less than 10% 90% refund
10% up to but not including 20% 80% refund
20% up to but not including 30% 60% refund
30% up to but not including 40% 40% refund
40% up to but not including 60% 20% refund
More than 60% No refund

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