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School Info, Enrollment & Policies

General School Information

Course and Certificate Policies

Course Participation

Prompt and regular online participation is required to complete all Berklee Online courses successfully. The weekly lessons are cumulative; therefore, it is imperative that students stay current with their coursework and assignments. In addition, student-to-student communication and collaboration are essential elements to the overall Berklee Online educational experience, and students who fall behind in their course work not only miss out on the cumulative curriculum but the community aspect of their courses as well.

It is recommended that students begin their course(s) promptly when the semester begins. If a student does need to start the course a few days late, they should contact the instructor via a private message and/or e-mail as soon as possible after the course has opened.

If students plan to be away from their courses, they should inform their instructors via a private message and/or e-mail, and make every effort to continue working on the courses while away. If this is not possible, they should make a plan with their instructors to catch up upon returning. Note that failure to submit required work in courses in a given semester for two weeks or more will result in an administrative withdrawal for the semester (see Administrative Withdrawal Due to Non-Participation for more information).

Each instructor has his/her own policy for accepting late work. It is important that students review this information. Students should contact their instructors as soon as possible to determine what, if any, arrangements can be made for the specific situation. Instructors may issue a failing grade for failure to submit required work in a course. The grade of “F” will be recorded for failure to complete or properly withdraw from courses.


Course Changes

Skip Semester Policy

Students who wish to skip a semester in their certificate program need to contact admissions at 617.747.2146 (option 1) or by email at advisors@online.berklee.edu. Students must specify the semester they will be returning to their coursework. Students who are unsure when they can return to their coursework can request to be marked inactive.

Please note that students who skip four or more consecutive semesters will become inactive. Please see below for more information.

Course Change Policy

Student may request to transfer their enrollment to an alternate course (provided there is room in the course of choice) through Friday of the second week of the semester. After this time, a student cannot change into an alternate course for the current semester. To request a course change, students should send an email to registrar@online.berklee.edu.

Course Transfers

Students enrolled in a certificate program course as well as an individual course for credit or non-credit can request to transfer their course to a future semester. Requests must be in writing to registrar@online.berklee.edu and received by Friday of the second week of the semester.

Changing the Credit Status of a Course

Students can request to change their enrollment from non-credit status to for-credit and vice versa through week 10 of the semester. To do so, please send a request in writing to the Berklee Online Registrar’s Office at registrar@online.berklee.edu. Requests must be received by 12:00 p.m. EST on the Friday of week 10 of the semester. After this time, a student will not be able to change from non-credit status to credit status or change from credit to non-credit status.


Certificate Program Changes

Transferring from One Certificate Program to a Different Certificate Program Prior to Completion

If a student finds that the certificate program they are enrolled in is not the right one for them, the student can transfer to another certificate program. To do so, send an email to registrar@online.berklee.edu for approval. Students may transfer any successfully completed courses that are required in the new certificate program. The tuition difference, if applicable, must be paid prior to taking the first course in the new certificate program for those students who have selected to pay the full amount of their program up front. Students who change their program will be charged tuition prices in effect at the time of the program change.

If the new program has fewer requirements, any tuition paid for future courses that are no longer required will be refunded back to the student.

Upgrading to a Higher Level Certificate Program

Students who wish to upgrade from a lower-level certificate program to a higher-level certificate program (i.e., upgrading from a Professional certificate program to an Advanced Professional certificate program) can do so at any time by sending a request in writing to registrar@online.berklee.edu. Students who upgrade prior to officially completing their original program will only receive the higher-level certificate. In this instance, a student will not be charged an additional registration fee.

Students who wish to upgrade after having officially completed their original program will be required to pay the $175 registration and technology fee for the higher level program. The student will need to request to have any completed courses waived into the new program. Students may do so by sending an email to registrar@online.berklee.edu. Please click here for more information on waiving previously completed courses into a program. In this instance the student, will retain the original certificate and will receive the higher level certificate upon successful completion of all requirements.


Course Waivers

Applying a Credit-Bearing Berklee Online Course Toward a Certificate Program

If a student has successfully completed a credit-bearing course with Berklee Online that is part of a certificate program, the student can apply for a waiver of that course requirement in the program. If a waiver is approved, the student will not be required to retake the course. The cost of the waived course will be deducted from the total price of the certificate program. Students need to enroll in a certificate program prior to beginning the last course in their program.

All courses taken prior to enrolling in a certificate program are eligible to be waived provided they were taken for credit, a passing grade was received, and the courses are a requirement or elective in the certificate program. Courses enrolled from another Berklee Online account, non-credit courses, and CEU courses cannot be waived into a certificate program. We require that students use only one e-mail address/account associated with their course schedule.

To apply for a waiver, send a request in writing to the Berklee Online Registrar’s Office and include your name, the certificate program you are enrolled in, and the course you would like to have waived. Requests for a waiver can be emailed to registrar@online.berklee.edu.

Upgrading to a Higher Level Program

Students who wish to upgrade from a lower level program to a higher-level program can do so at any time by sending a request in writing to registrar@online.berklee.edu.

Students who upgrade prior to officially completing the original program will only receive the higher-level certificate. In this instance, students will not be charged an additional registration fee.

Students who wish to upgrade after having officially completed their original program will be required to pay the $175 registration and technology fee for the higher level program. Students will need to request to have any completed courses waived into the new program. Students may do so by sending an email to registrar@online.berklee.edu.

Applying a Completed Berklee Online Certificate Program Toward a Certificate Program of Higher Value

Students who have successfully completed a certificate program can apply the courses to a higher-level program. Berklee Online will waive the completed courses in the new program. Students will retain the original certificate and be awarded the second certificate once they complete the program.

Note: Students cannot apply courses taken as part of a completed higher level certificate towards a lower level program.

Moving from a degree program to a certificate program

Students who withdraw from degree program or who are dismissed for any reason can opt to pursue a certificate program. Students will need to enroll in the certificate program they wish to pursue and request to have their previously completed Berklee Online courses applied towards their certificate program through completion of a waiver form. Only courses taken with Berklee Online for which students received a passing grade are eligible to be waived into their certificate program. Courses taken on campus at Berklee College of Music, transferred in from outside institutions, or those awarded credit through prior learning are not eligible to be used towards a certificate program.

To apply for a waiver, send a request in writing to the Berklee Online Registrar’s Office and include your name, the certificate program you are enrolled in, and the course you would like to have waived. Requests for a waiver can be emailed to registrar@online.berklee.edu.


Inactive Status

Students enrolled in a certificate program who do not enroll in a course within their program for four consecutive semesters, or one academic year, will have their program placed on an inactive list. Any prepaid tuition will automatically be refunded to the student. Should students choose to re-activate their program, they will be required to pay the tuition prices in effect at the time of re-enrollment.

Inactive students who wish to enroll again can send an email to the Berklee Online Registrar’s Office at registrar@online.berklee.edu.


Substitutions

Students may be allowed to make substitutions in a certificate program, as follows:

  • Professional certificate programs: one substitution allowed
  • Advanced Professional certificate programs: up to two substitutions allowed
  • Graduate Certificates: no substitutions are allowed

The substitutions must not compromise the academic integrity of the program. The substituted course(s) cannot be worth fewer credits than the original requirements.

Requests to substitute a required course(s) must be in writing and sent to the Academic Advisors, who will review and either approve the desired change or make alternate suggestions of approved courses.

Requests can be sent to advisors@online.berklee.edu.

The request must include the following:

  • Program in which the student is enrolled
  • The name of the required course and the name of the course that would be used as a substitution
  • The reason for the substitution

A request can also be faxed to 617.747.2149 or mailed to:

Berklee College of Music
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attention: Advising

Students will be charged the tuition price that exists for the course(s) when the substitution is made. The student will be responsible for paying any additional tuition amounts that may be due.


Graduate Certificates and Individual Courses

Proof of Bachelor’s Degree

Students pursuing a graduate certificate or enrolling in a graduate course must provide a copy of their undergraduate transcript showing completion of a bachelor’s degree. Students are not able to begin their graduate certificate program and/or graduate course until their transcripts have been received, evaluated, and approved.

To provide their transcript, students need to complete the Credential Verification form and attach a copy of their transcript. Unofficial copies of transcripts are acceptable for graduate certificates and graduate courses. Students who go on to apply for the master’s degree programs are required to provide official copies of their transcripts when completing their application.

Students who have received their undergraduate degree through Berklee Online do not need to submit any documentation. Students who have earned their degree through Berklee College of Music’s campus program need to submit the credential verification form but are not be required to submit their transcripts.

Students who complete their bachelor’s degree in a non-English speaking country need to provide a translation of their academic transcripts in addition to a copy of the original transcripts.

Students who haven’t submitted their transcripts or have submitted transcripts that are not sufficient prior to the end of the second week of the semester will have their enrollment and tuition/fees transferred to the next semester. If a student has not supplied approved documentation within one year of enrolling in the course or program their tuition will be refunded minus the registration fee.

Moving from a graduate certificate/individual graduate course to a master’s degree

Students who wish to pursue a master’s degree through Berklee Online after having taken graduate level courses or a graduate certificate with Berklee Online are required to apply to the program. As part of the application process, students need to provide official academic transcripts. More information on applying for a master’s degree with Berklee Online can be found here.

Berklee Online graduate courses can be applied toward the master’s degree program provided students have been accepted and the courses are part of the requirements of their degree program.

Changing from a graduate course/certificate program to an undergraduate course/certificate program

Students who find they are not prepared for a graduate level course or program can opt to change to an undergraduate course or program during the first two weeks of the semester. To make this change students should send an email to registrar@online.berklee.edu..


Credit Transfer Policy

Berklee College of Music is accredited by New England Commission of Higher Education (NECHE) (formerly the Commission on Institutions of Higher Education of the New England Association of Schools and Colleges, Inc.). Students who want to transfer Berklee Online credits to other colleges or universities should check with their home institutions. Berklee Online credits are accepted at the discretion of the receiving institution.

Many Berklee Online courses may be used to fulfill a student’s requirements towards a degree or diploma at Berklee College of Music provided they have applied and been accepted. More information can be found on the pOnline Course equivalencies page. All courses taken through Berklee Online will affect your GPA. Courses taken through Berklee Online are Berklee courses and cannot be removed from your transcript.

Taking courses with Berklee Online does not constitute or affect acceptance into Berklee College of Music in Boston. To learn more about applying for an undergraduate degree or diploma from Berklee College of Music, please contact the Admissions Department at admissions@berklee.edu or by calling 1-800-BERKLEE or 617-747-2221.

Transferring Non-Berklee Online Credits into Berklee Online

Credits taken at other institutions cannot be transferred into any of the certificate programs currently offered at Berklee Online.


Definition of Credit Hour

Most Berklee Online courses are 3-credit offerings. Students earn 1 course credit for every 15 hours of instruction over 12 weeks. There is also the expectation that 15 hours of instruction require 30 hours of additional course work over 12 weeks.


Grading

Grade Percent Grade Point Average
A 93-100 4.0
A- 90-92 3.7
B+ 87-89 3.3
B 83-86 3.0
B- 80-82 2.7
C+ 77-79 2.3
C 73-76 2.0
C- 70-72 1.7
D 60-69 1.0
F 0-59 0.0
W Withdrew N/A
I Incomplete N/A
S Satisfactory N/A
U Unsatisfactory N/A

Students enrolled in non-credit courses will receive letter grades on assignments throughout the semester. At the conclusion of the course a grade of satisfactory or unsatisfactory will be issued.

Failing Courses within a Certificate Program

Failed required courses must be retaken for a passing grade in order to successfully complete a certificate program. Substitutions will not be allowed for a failed required course. Full tuition must be paid for any course that needs to be retaken. Under no circumstances will a certificate be issued unless all academic requirements within a given program are met.

Failed elective courses can be retaken or replaced with an alternative elective of equivalent academic credit.

If you have any questions please contact the Berklee Online Registrar’s Office at registrar@online.berklee.edu

Repeat Course Policy

Students may enroll in and receive a grade for a course taken for a second or subsequent time. Only the highest grade will be computed in the cumulative GPA. The repetition of a course will not eliminate the previous grade from the student’s record, nor will any additional credit toward a certificate be earned by repeating a course. Additional tuition and fees will apply.

Grade Disputes

If a student feels they have been issued a grade that does not accurately reflect their performance in their course they should first reach out to their instructor to discuss their concerns.

If they are unable to resolve their issue with the instructor the student should send a written appeal to the Berklee Online Registrar’s Office to dispute the grade. The appeal should include the name of the course, the instructor, as well as a detailed reason they feel their grade is incorrect. This can be emailed to registrar@online.berklee.edu.

The appeal must be received prior to the end of the following semester to be considered. Any appeal received after this time will not be eligible for review.


Incomplete Grading Policy

Under limited circumstances, a student may request a grade of Incomplete (“I”) from a course instructor in the final two weeks of the semester. The decision to grant the request rests entirely with the instructor of the course. A request for an Incomplete grade by the student can only be considered by the instructor when all of the following conditions are met:

  • the student initiates the request for an Incomplete grade by the last day of the semester;
  • the student must be passing the course at the time of the request;
  • attendance in the course by the student has been satisfactory;
  • a health condition, family or personal emergency, or other unavoidable documented emergency legitimately prevents the student from completing the required course work by the last day of the semester;
  • the required work can reasonably be completed by the end of the following semester (whether or not the student is enrolled in that semester); and
  • the Incomplete is not based on the student’s failure to complete work during the semester or used as a means to complete additional work in order to raise the grade in the course.

Please note:

  • Grades of “I” are not calculated into the GPA.
  • A grade of “I” is not a passing grade. A student will not receive credit for the class until a passing grade is submitted.
  • A grade of “I” is not given as a substitute for a failing grade
  • The course cannot be used as a prerequisite for another course until a passing grade is submitted.
  • A grade of incomplete that is not resolved by the last day of the following semester automatically changes to a grade of F.

Withdrawal Policies

All withdrawal requests must be sent to the Berklee Online Registrar’s Office in writing and must include the following information:

  • Your full name
  • The course you are enrolled in
  • The certificate program you are enrolled in
  • If applicable, the semester you are enrolled in and your reason for withdrawing

Requests to withdraw will not be accepted over the phone. Notifying an instructor does not constitute an official request to withdraw from a course. Requests to withdraw must be emailed to registrar@online.berklee.edu, faxed to 617.747.2149, or mailed to:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

All withdrawals from courses need to be received prior to the Friday of week six (6) of the semester. No withdrawals will be accepted after this date. A failing grade will be issued unless the withdrawal request is received by the Berklee Online Registrar’s Office prior to the Friday of week six (6) of the semester of a given course.

If a student is requesting an exception to the withdrawal policy for medical reasons, please see the Medical Withdrawal/Transfer section below for information on this process. If a student feels they have extenuating circumstances other than medical reasons and wish to request an exception to our policy, please send an email to registrar@online.berklee.edu. Students should make sure to include as much detail as possible. The request for an exception based on extenuating circumstances will be reviewed and a final decision will be provided via email.

Please note students are expected to have reviewed the computer requirements for each course and to have purchased required materials in advance of the course beginning. Computer or software issues are not cause for an exception to the withdrawal/refund policies. If a student is experiencing issues with their hardware or software, they can contact Berklee Online’s Student Support via telephone at 617.747.2146 option 3 or by email at support@online.berklee.edu, or try to make alternate arrangements to continue active participation with their course.

Military Deployment

If you are suddenly deployed while pursuing a certificate program or taking an online course, Berklee Online will work with you so you may continue your studies. Contact the Berklee Online Registrar’s Office at registrar@online.berklee.edu for more information.

Medical Withdrawal and Transfers

Students who need to delay their online course or certificate program for medical reasons may be eligible to transfer their course(s) to a future semester. A medical withdrawal or transfer will be considered only if accompanied by a written verification from a medical doctor on letterhead stating the student cannot complete the semester due to an illness or disability. Please note the doctor’s note must be in English to be considered. The transfer will not be allowed if a student fails to submit medical documentation to the Berklee Online Registrar’s Office prior to the end of week six (6) of the semester. For the exact due date for a medical transfer please visit the Important Semester Dates.

The request for a medical withdrawal or transfer must be sent in writing to the following address:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

Requests can also be faxed to 617.747.2149 or emailed to registrar@online.berklee.edu.


Refund Policies

  • By Friday prior to the start date of a course: 100% refund of current course minus the registration and technology fee.
  • By Friday of the first week of a course: 50% refund of current minus the registration and technology fee.
  • By Friday of the second week of a course: 25% refund of current course minus the registration and technology fee.

Refunds will be based on when the withdrawal is received in writing. No additional refunds on courses in progress will be given after the second week of the semester. Students can find the withdrawal and refund dates on the Academic Calendar. The registration and technology fee is non-refundable and non-transferable. Please note that all refunds will be provided in United States dollars (USD). Berklee Online cannot be held responsible for any currency rate fluctuations between the date of purchase and the date of the refund. Students who have transferred their enrollment after the semester begins and later request to withdraw will be eligible for a maximum refund of 25% of the tuition paid.

If a student withdraws from a certificate program and later wishes to re-enroll in the certificate program, the student will be required to pay all applicable fees including, but not limited to, the registration and technology fee.

Students who elect to withdraw from a course or program and are due a refund will receive their check within two to three weeks after the refund request has been received.

Students should be aware of the following details:

If a student’s payment was made by check, the refund will be issued in the form of a check.

If payment was made by credit card, every attempt will be made to process the refund back to the card used within 30 days. In the event we are unable to do so, the refund will be issued in the form of a check.

Credit Balances

Students who are granted a loan by a third party institution may receive a disbursement check larger than the actual tuition amount due. Berklee Online will notify the student of any overpayment of tuition via email and will refund students for any overpayments within two to three weeks after receiving a written request for a refund. Requests can be sent to finance@online.berklee.edu and should include a current, valid mailing address for receipt of the refund check.

For overpayments or adjustments resulting in a credit balance on a student’s Berklee Online account, these credit balances may be used to pay for future courses or can be refunded upon request. Refunds in this instance will be in the form of a check. Students who have a credit balance on their account can view this information on their Berklee Online home page. It will be listed as “Berklee Online Funds” and will be located on the right hand side under School Links. Refund requests can be sent to finance@online.berklee.edu and should include a current, valid mailing address for receipt of the refund check.

Accounts that have credit balances on them for more than one year will automatically be refunded to the student.

Withdrawal Policy-Wisconsin Residents Only

The following withdrawal policy applies to residents of the state of Wisconsin only.

All withdrawal requests should be sent to the Continuing Education Registrar and should include the following information:

  • Your full name
  • The course you are enrolled in
  • Your reason for withdrawing

Requests to withdraw can be emailed to registrar@online.berklee.edu, faxed to 617.747.2149 or mailed to:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

All requests for a withdrawal must be received prior to the Friday of week seven (7) of the semester. No withdrawals will be accepted after this date. A failing grade will be issued unless the withdrawal request is received prior to the Friday of week seven (7) of the semester of a given course.

Refund Policy-Wisconsin Residents Only

The following refund policy applies to residents of the state of Wisconsin only.

Wisconsin students have the right to cancel their enrollment within three (3) business days and receive a full refund. Students who withdraw before completing 60% of the tsemester are entitled to partial refunds, prorated in accordance with Wisconsin state policies. The pro-rata refund is calculated by the number of class days remaining in the semester after the last day completed, divided by the total number of class days, rounded down to the nearest 10%. The pro-rata refund percentage will be applied to tuition and other required costs paid by the student for the semester. No additional refunds will be given on courses in progress after this time period.

Withdrawal Policy-Maryland Residents Only

The following withdrawal policy applies to residents of the state of Maryland only.

All withdrawal requests should be sent to the Berklee Online Registrar’s Office and should include the following information:

  • Your full name
  • The course you are enrolled in
  • Your reason for withdrawing

Requests to withdraw can be emailed to registrar@online.berklee.edu, faxed to 617.747.2149, or mailed to:

Berklee Online
1140 Boylston Street
MS-855 BM
Boston, MA 02215
Attn: Berklee Online Registrar’s Office

All requests for a withdrawal must be received prior to the Friday of week seven (7) of the semester. No withdrawals will be accepted after this date. A failing grade will be issued unless the withdrawal request is receive prior to the Friday of week seven (7) of the semester of a given course.

Refund Policy-Maryland Residents Only

The following refund policy applies to residents of the state of Maryland only.

Students who withdraw before completing 60% of the semester are entitled to partial refunds, prorated in accordance with Maryland state policies. No additional refunds will be given on courses in progress after this time period. Please refer to the chart below:

Proportion of Total Course, Program, or Semester Completed as of Date of Withdrawal or Termination Tuition Refund
Less than 10% 90% refund
10% up to but not including 20% 80% refund
20% up to but not including 30% 60% refund
30% up to but not including 40% 40% refund
40% up to but not including 60% 20% refund
More than 60% No refund

Disability Accommodations

Berklee Online is committed to creating usable, equitable, and inclusive learning environments while providing equal educational opportunity and full participation for students with disabilities outlined by Section 504 of the Rehabilitation Act of 1973 and Title II of the Americans with Disabilities Act of 1990.

Students with disabilities who desire to access accommodations shall initiate their request by completing the Disability Accommodation Request Form before or during the first week of the course. The student is responsible for submitting all supporting documentation to Berklee Online Accommodations, outlining the specific needs and course accommodations.

Reasonable accommodations are reviewed on a continual basis, preferably before the semester begins or upon approval from Berklee Online Accommodations. Course accommodations cannot be retroactive and begin only after documentation is received and a reasonable time for accommodation has been allowed. Students are highly encouraged to contact instructors to facilitate the implementation of the identified accommodation.

To declare a disability, you must provide relevant documentation of the disability and list the course(s) for which you are requesting accommodations. Please complete the:

.

Students can contact the Disability Accommodations team at accommodation@online.berklee.edu.

Confidentiality

Berklee Online Accommodations is committed to ensuring that all information regarding a student remains confidential. Information provided to faculty states that the student is a qualified individual with a disability according to the American with Disabilities Act. Specific information regarding the type of disability will not be shared with faculty.


Transcript Requests

To obtain an official copy of your transcript, please complete the Official Academic Transcript Request form and complete all applicable information.

Students who have an account and would like to fill out the request electronically can use the .

Those students who do not remember their login information and/or would like to submit the form through mail or fax can download the Official Transcript Request Form (PDF).

A signature and date are both required. In addition, please be sure to complete the “mail transcript to” section of the form so we know where you wish to have the transcript sent.

Please allow two weeks from receipt of a request to process a transcript. Transcripts cannot be processed if you have an outstanding financial obligation to Berklee Online.


Pro Tools 101/110 Final Exam and Course Completion

Pro Tools 101 Final Exam

Students enrolled in the Pro Tools 101 course with Berklee Online will be given the opportunity to take the Pro Tools 101 final exam through Avid. This exam is optional.

Berklee Online students must successfully complete the course to be eligible to take the final exam with Avid and receive the Pro Tools 101 certificate of completion. The result of the final exam will not have any bearing on the grade issued for the course.

Students who take Pro Tools 101 with Berklee Online as non-credit or CEU cannot transfer this course into a certificate program, but may still take the Avid final exam.

Once you have passed the 101 exam, you will have access to download and print a PDF copy of your Avid Pro Tools User Certificate from Avid’s portal.

Pro Tools 110 Final Exam

Students who have successfully completed the Pro Tools 101 exam as well as the Pro Tools 110 course successfully will have the opportunity to take the Avid Pro Tools 110 Exam online and receive the Pro Tools 110 certificate of completion. The result of the final exam will not have any bearing on the grade issued for the course. Please note that you will only have access to take the PT110 exam after you have passed the PT101 exam.

Students who take Pro Tools 110 with Berklee Online as non-credit or CEU cannot transfer this course into a certificate program, but may still take the Avid final exam.

Once you have passed the 110 exam, you will have access to download and print a PDF copy of your Avid Pro Tools User Certificate from Avid’s portal.


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